Policies and Procedures for Complaints Policies and Procedures for Complaints Breadcrumb about cadet consumer information policies and procedures for complaints About MENU Academy Leadership Developing Leaders of Character History of West Point Modernization Plan Accreditation & Assessment Visit the Academy Academic Calendar Administrative Grievance System (AGS) The United States Military Academy (USMA) is committed to fostering character in a climate of academic freedom, respect, and integrity. The USMA Administrative Grievance System (AGS) implements the Department of Defense (DOD) AGS by creating an internal system for resolving stakeholder grievances over certain matters within the USMA. It establishes policy, delegate authority, and assign responsibilities for USMA leadership (Chain of Command). All employees can go to the Office of Special Council to initiated whistle blower or prohibited personnel practice (PPP) complaint. The POC's to get information about filing grievances in addition to the information provided below: For civilian: CPAC at 845-938-3946, military consult their chain of command. Complaint TypeCivilianMilitaryCadetsRemarks General Issues SuperintendentOpen DoorAll members of Command (USMA). CommandantOpen DoorAll members of USCC Directorate. HHCOpen DoorPertains to military personnel assigned to HHC. OrganizationAccrediting Agency - Middle States Commission on Higher EducationDepartment of Army HeadquartersFor complaints or concerns regarding the institution and/or its operation. SHARPResponse and Prevention Whistleblower Reprisal or Prohibited Personnel PracticesInspector GeneralGeneral assistanceInspector General resource information Links to the Inspector General Assistance page. All groups should visit local Inspector General (IG) office or visit website that is linked AF Civilian Appropriated Funded Civilian NAF Civilian Non-Appropriated Funded Civilian Contractor Or consult with contracting agency Soldiers or Cadets Grade Appeals All cadet grade appeals must be submitted to the respective department immediately (within two weeks) following the receipt of the final grade for the course. In situations involving emergency or medical leave and other similar extenuating circumstances, the grade appeal will be submitted no later than the end of the following full term. Appeals begin with the course instructor and follow chain of command up through the Dean until resolved. Work SafetyUSAG West Point Safety OfficeContact the Safety Office. OSHA Complaint Form Financial InformationDefense Finance and Accounting Service (DFAS)Information on pay rates and other pay information. Dept. of Defense Financial Management Regulation (DoD FMR)Regulation information regarding Defense Financial Management. Allowance InformationAllowance Information for items such as housing or per diem expenses.